Please refer to the Biometrics Institute Privacy Code.

Paragraph J. Complaints

Internal Privacy Complaint Procedures
1.  Code Subscribers will ensure that they make available a copy of the Code and any explanatory material on request, and that they have in place publicly available procedures for dealing with a complaint from inception to satisfaction or determination, which are available to any individual (irrespective of nationality or place of residence) about whom personal information is held. Such procedures should be in line with Australian Standard AS4269.

Code Subscribers and Transparency
2. Code Subscribers will deal with all formal complaints promptly and transparently, keeping the complainant informed about progress of their complaint.

Time for Resolution and Referral to Privacy Commissioner
3.  If a complaint cannot be resolved to the satisfaction of the complainant within 30 business days, either the complainant or the Code Subscriber with the consent of the complainant may refer the complaint to the Privacy Commissioner.