If you are unable to attend an event, substitute delegates may attend in your place at no additional cost.
For security purposes, all requests for substitutions must be received via email at least 24 hours before the event with the name, job title and contact email for both registered and replacement delegates.
Cancellations must be received via email at least 10 working days prior to an event. An administrative fee of 15% of the face value of the ticket price is chargeable for all timely cancellations. For fully paid delegates this charge will be deducted from the balance of any applicable refund.
Late notification or failure to attend will incur a 100% cancellation charge. Post an event, fully-paid delegates unable to attend will be provided with online access to speaker presentations insofar as they are made available by the respective speakers.
If we have to cancel the event for any reason, then we will make a full registration fee refund immediately, but disclaim any further liability.